Accessibility Services

MagicCon: Chicago is an accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the event amenities. We welcome and encourage all feedback and suggestions from our patrons.

The following explains the services provided this year. Please read this informational guide thoroughly before sending an inquiry email. For any accessibility-related questions not answered in the guide, please email us at [email protected]. We will do our best to assist you and address your accessibility needs.

MagicCon provides ADA Stickers to individuals who may have mobility, physical, vision, hearing, cognitive, psychological, or any other type of disabilities that may not be visible. An ADA sticker identifies you to Staff, Crew, and Security and indicates that you may need additional assistance.

Please note that the ADA sticker does not provide admission, you must have a valid ticket. ADA stickers can be picked up at registration.

We provide priority seating for fans with disabilities as available. All seating for panels and screenings are on a first come, first served basis and we cannot guarantee seating for everyone.

Guests with disabilities should plan to arrive to a panel at least 30 minutes prior to the event so that we can best accommodate you. Keep in mind that all of our events are very popular and we will make every effort to help you access the panels that are important to you.

For wheelchairs, mobility scooters, power chairs and oxygen equipment rentals, contact our preferred service partner, Scootaround Mobility Solutions at 888-441-7575 or visit https://locations.scootaround.com/en/chicago

There are three main parking lots on the McCormick Place campus. All are in close proximity and walking distance to our convention complex and are ADA accessible. The closest parking lot for MagicCon: Chicago attendees is Lot C, Gate 30. The address for Lot C is Fort Dearborn Drive, Chicago, IL 60616. For parking information and rates, please visit Parking & Rates - McCormick Place.

When you arrive at McCormick Place Lakeside Center, please visit the Accessibility Services Desk located at Registration/Will Call in the lobby of level 1. After you receive your ADA sticker/credential, you may queue in the ADA designated line each morning you attend the event. Please look for “ADA Queue” signage or ask for help at the Accessibility Services Desk.

Please Note: You must stop here to get your ADA sticker/credential. There is no ADA pre-registration before the event - this is all done onsite at the event.

There will be an Accessibility Services Desk located at Registration/Will Call. The exact location of this hub will be labeled on the event map when it is released. At this location, you can:

• Get your ADA sticker/credential
• Get your ADA questions answered
• Learn about our accessibility services

Sticker Policies

• ADA stickers are good for the whole weekend
• DO NOT remove your sticker for the entire duration of the event
• If a disabled guest wants to switch their companion, please bring the old companion sticker to the Accessibility Services Desk to be reissued

Service animals are permitted throughout the venue. However, this does not include emotional support animals, therapy animals, or companion animals. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.

The following guidelines must be followed:

• All service animals must be registered at the Accessibility Services Desk upon entry into the event
• All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls
• Service animals must be housebroken and should use the service animal relief area
• Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal
• All service animals should have legally required vaccinations (which ADA staff may ask to see for verification)

We ask that you do not leave your animal in your car while you're inside the event, as vehicles without air conditioning on may become too hot and unsafe for any animal.

If you would like to request ASL Interpretation for any performance, please contact us at [email protected]. Keep in mind, requests must be made no later than four weeks before the event to allow for sufficient processing time.

Requests for Closed Captioning, Braille/Large Font Print, Guided Tours and/or other forms of Effective Communication, should also be directed to [email protected].  The deadline for all requests is January 23, 2024. Requests submitted after the deadline are not guaranteed.

• Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medic team at the event entry.
• Other Services: If you would like to request large format print/braille literature, guided tours for guests with visual disabilities, assisted listening device systems or other accommodation not listed, please reach out to us at [email protected].
• A Quiet Room is available to all MagicCon: Chicago badge holders who need to take a sensory break during show hours. Please be courteous and respectful of your fellow fans sharing this space.
  

Quiet Room Hours

• Friday, February 23: 10:00 AM - 11:59 PM
• Saturday, February 24:  10:00 AM - 11:59 PM
• Sunday, February 25:  10:00 AM - 6:00 PM

MagicCon: Chicago will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our event more accessible, we encourage you to contact us at [email protected] for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please don’t hesitate to reach out to us.

For more information on how to navigate conventions with a disability, checkout this guide from our friends at Popverse.

We look forward to seeing you at MagicCon: Chicago.